Your privacy Security is important to us. We want to make your experience on the
Internet enjoyable and foster your trust in our website as a whole. This Privacy
and Security policy is an integral part of our website and the services offered
to you and cannot, in any way, be separated from the user agreement, usage or transaction
process. If you do not agree to our privacy policy in whole, you must not use our
website.
To view our privacy policy please click here.
SECURITY
Now that internet and online payments are part of our daily lives, making it secure
is our prime concern. Discount City Hotels Ltd is taking on a daily basis all the
necessary and adequate measures to protect and ensure that our clients personal
information and credit card details are at all time secure within our web site and
our company.
- How do we protect your personal information
Discount City Hotels Ltd provides its customers with a safe and secure online environment.
We will make every effort to maintain customer confidentiality when making an online
payment. This includes ensuring the security of clients credit card details and
other personal information.
All the data clients submit on our secure server is digitally encrypted and transmitted
to us using the strongest server encryption possible: the 512-bit SSL (secure socket
layer) encryption, certified by Comodo, one of the market leaders in the Internet
Security field. This means that secure server software encrypts all clients personal
information including credit or debit card number and name and address. The encryption
process takes the characters clients enter and converts them into pieces of code
that are then securely transmitted over the internet.
Discount City Hotels Ltd owns and runs by our own dedicated servers, instead of
our websites being hosted by a third party, maximizing our servers capabilities
to provide faster access and an even more secure environment.
Discount City Hotels Ltd will not modify, copy, distribute, license, sell or redistribute
any of its clients personal file information.
Discount City Hotels Ltd will not seek or hold information about clients which is
excessive for its purposes and will endeavor to keep any information about its clients
up to date and accurate. Discount City Hotels Ltd will delete from its systems all
details held about its clients which are no longer necessary and endeavor to protect
clients personal data against unauthorized or unlawful use.
- With whom do we share your information
Discount City Hotels Ltd will only provide the strict necessary information to apartments
to fulfill clients request for services or for securing a reservation
Though we make every effort to preserve user privacy, Discount City Hotels Ltd may
be required by law to disclose information clients have provided in obtaining our
travel products or services. Discount City Hotels Ltd may also disclose information
against someone who poses a threat to london-hotels-bookings.com's interests (such as customer
fraud) or whose activities could bring harm to others.
Aggregate Information (non-personally identifiable) Discount City Hotels Ltd will
occasionally share aggregated information with our service providers. This information
does not contain any personally identifiable information and is used to develop
featured programs and content that will be of interest to our members and website
visitors.
- Credit Card Fraud Prevention
Here at Discount City Hotels we take credit card fraud prevention very seriously.
Therefore as well as being fully secure (all our pages dealing with private information
are 512bit encrypted) our site also has in place VISA VERIFY: a scheme implemented
by Visa and Mastercard, whereupon holders may further protect their cards by registering
them with their bank and accompanying online transactions with a password. We strongly
reccommend all our customers to register for this scheme if they can, as this prevents
any type of credit card fraud. Furthermore credit card details are only used at
the time of charge and no card details are stored at any time. For all our customers
who are not part of this scheme Discount City Hotels may request a written, signed
card authorization from the clients or proof of ID.
LINKS
Links are provided for information and convenience only and their inclusion on london-hotels-bookings.com
does not contain any specific recommendation. Discount City Hotels Ltd does not
accept liability for the content of sites accessible via links. A link to another
site does not mean neither that we concur with the site contents in all parts, nor
that we approve of it or accept it. Each individual site has its own set of policies
about what information is appropriate for public access. You assume sole responsibility
for use of third party links and pointers. Discount City Hotels Ltd therefore encourages
you to double check each and every web sites policy you visit.
NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes to
this privacy statement, the homepage, and other places we deem appropriate so our
users are always aware of what information we collect, how we use it, and under
what circumstances, if any, we disclose it. We will use information in accordance
with the privacy policy under which the information was collected. If, however,
we are going to use users information in a manner different from that stated at
the time of collection we will notify users via email. Users will have a choice
as to whether or not we use their information in this different manner. However,
if users have opted out of all communication with the site, or deleted/deactivated
their account, then they will not be contacted, nor will their personal information
be used in this new manner.
In addition, if we make any material changes in our privacy practices that do not
affect user information already stored in our database, we will post a prominent
notice on our Web site notifying users of the change. In some cases where we post
a notice we will also email users, who have opted to receive communications from
us, notifying them of the changes in our privacy practices.
CONTACT INFORMATION
Any concerns, questions or suggestions that you may have with regards to
our policies can be addressed to us.
E-mail at:
or
london-hotels-bookings.com
5th floor, Cygnet House
12-14 Sydenham Road
Croydon, CR9 2ET
ENGLAND
Our Phone Nos:
From Outside UK: +44 208 680 3001
From UK: 0208 680 3001 or 08456 44 54 54
Fax: +44 2086037321
Discount City Hotels Ltd provides you, the Site User, with information under the
following terms and Conditions, which once the Site is accessed or used should be
acknowledged and agreed upon.
USER AGREEMENT
london-hotels-bookings.com web site is offered to you, the user, by Discount City Hotels
Ltd. Your use of this website and/or your acceptance without modification of the
terms, conditions and notices contained herein constitutes your agreement to all
such terms, conditions and notices. If you do not agree with these Terms And Conditions
then you are not authorized to use this website. As a condition of your use of this
web site, you warrant to Discount City Hotels Ltd, that you will not use this Web
site for any purpose that is unlawful or prohibited by these terms, conditions and
notices.
PERSONAL AND NON-COMMERCIAL USE LIMITATION
This web site is for your personal use. All commercial use is forbidden and not
authorized. You may not modify, copy, distribute, transmit, display, perform, reproduce,
publish, license, create derivative works from, transfer, or sell any information
obtained from this Web site.s
COPYRIGHT
The copyrights of this Site belong to Discount City Hotels Ltd and its contents,
including text, logos and graphics is protected by copyrights law. This web site
is designed to assist our clients in searching for apartment accommodation availability.
Except of printing information relevant to your travel arrangements you may not
copy, sell, reproduce, publish, distribute or modify any of its contents or otherwise
exploit this Site's contents without prior written authorization from us. All contents
of this web site are the Copyright 2008 of Discount City Hotels Ltd, 5th Floor -
Cygnet House - 12/14 Sydenham Road - CROYDON CR9 2ET. All rights reserved.
LIABILITY DISCLAIMER
Discount City Hotels Ltd provides the web site london-hotels-bookings.com on as is and as available
basis.
- Product
All prices, special offers, apartments and dates are subject to availability.
All prices are given in real time in British Pound. The prices might at any time
and without notice increase or decrease. All confirmed bookings will not be affected
by any price fluctuation. Discount City Hotels Ltd cannot guarantee the length of
a price or a special offer. Should our allocation of rooms become sold out or the
special offer runs out before the expiry date, london-hotels-bookings.com will no longer be
able to offer it to its clients. Any offer or price of which validity has expired
and/or availability runs out will become not available, no longer bookable and will
be removed from london-hotels-bookings.com without prior notice.
- Services offered
iscount City Hotels provides its services via london-hotels-bookings.com web site. Should
the clients not be entirely satisfied with the services provided or the accommodation
purchased, they will need to contact immediately our Customer Services. Our Customer
Service Manager will personally handle any complaint arising out of our services
/ accommodation purchased and an investigation will be carried out according to
our complaint handling procedure. Discount City Hotels will only investigate complaint
arising out of our services / accommodation purchased and NOT of any services or
products purchased directly with the hotelier. Discount City Hotels Ltd cannot be
held responsible for any reservations, changes, cancellations or requests made directly
with the apartment. In such case customer care and satisfaction remain the responsibility
of the accommodation establishment.
- Content
Discount City Hotels Ltd provides in good faith a wide range of information related
to the services it offers on london-hotels-bookings.com. Whilst Discount City Hotels Ltd endeavors
to ensure that the information is correct and makes every effort to update this
information regularly and keep it accurate, Discount City Hotels Ltd shall in no
event be liable for any damage arising, directly or indirectly, from the use of
the information contained on london-hotels-bookings.com web site including damages arising from
inaccuracies, omissions or errors. Discount City Hotels Ltd does all in its power
to ensure the reliability of the information presented and in such circumstances
the information contained on this web site, london-hotels-bookings.com, may be changed or updated
at any time without notice.
- Interruption - Viruses
Discount City Hotels Ltd makes no representations or warranties regarding the condition
or functionality of this Web site, its suitability for use, or that this Web Service
will be uninterrupted or error-free. By using the london-hotels-bookings.com web pages, you
assume all risks associated with the use of this site, including any risk to your
computer, software or data being damaged by any virus, software, or any other file
which might be transmitted or activated via a web page or your access to it. It
is within the responsibility of every individual user to protect against possible
viruses or other potentially harmful influences on their system and data by taking
appropriate measures. Discount City Hotels Ltd shall not in any event be liable
for any direct, indirect, punitive, special, incidental, or consequential damages,
including, without limitation, lost revenues, or lost profits, arising out of or
in any way connected with the use or misuse of the information or lack of information
on this web site.
- Legal validity of this liability disclaimer
This liability disclaimer has to be regarded as part of the internet offer from
which this page was referenced. Should parts or individual formulations of this
text not be, no longer be, or not completely be in accordance with the current legal
situation, the other parts of the documents remain undamaged by this in their content
and validity. The invalid clause is then replaced by an appropriate valid clause
nearest to the old one, as far as legally possible. At any stage if clients are
dissatisfied with any portion of the london-hotels-bookings.com web site, or with any of its
terms of use, their sole and exclusive remedy is to discontinue using the london-hotels-bookings.com
web site.
LINKS TO 3RD PARTY WEBSITES
Links are provided for information and convenience only and their inclusion on london-hotels-bookings.com
does not contain any specific recommendation. Discount City Hotels Ltd does not
accept liability for the content of sites accessible via links. A link to another
site does not mean neither that we concur with the site's contents in all parts,
nor that we approve of it or accept it. Each individual site has its own set of
policies about what information is appropriate for public access. You assume sole
responsibility for use of third party links and pointers. Discount City Hotels Ltd
therefore encourages you to double check each and every web sites policy you visit.
MODIFICATION OF TERMS AND CONDITIONS
Discount City Hotels Ltd reserves the right to change/modify the terms, conditions,
and notices under which london-hotels-bookings.com web site is offered at any time and without
prior notice.
If we decide to change our privacy policy, we will post those changes to the
privacy statement, the homepage, and other places we deem appropriate so our users
are always aware of what information we collect, how we use it, and under what circumstances,
if any, we disclose it. We will use information in accordance with the privacy policy
under which the information was collected.
If, however, we are going to use user's personally identifiable information
in a manner different from that stated at the time of collection we will notify
users via email. Users will have a choice as to whether or not we use their information
in this different manner.
However, if users have opted out of all communication with the site, or deleted/deactivated
their account, then they will not be contacted, nor will their personal information
be used in this new manner. In addition, if we make any material changes in our
privacy practices that do not affect user information already stored in our database,
we will post a prominent notice on our Web site notifying users of the change. In
some cases where we post a notice we will also email users, who have opted to receive
communications from us, notifying them of the changes in our privacy practices.
GENERAL
All the information provided by clients is their responsibility and should be correct
at the time of submission. Any changes to the details supplied should be forwarded
as soon as possible. Discount City Hotels Ltd is allowed to use its contents in
ways, which are consistent with the information, needed to confirm the reservation
and are bound by our Privacy Policy
Should a client makes several reservations for the same travel dates in same or
different apartment and in result only uses one of them or none of them, the client
will be liable for all reservations made and no refund will be given. As guests
have direct access on our site to their account, they can view at any time the status
of each reservation processed. They can at any time, according to cancellation policies,
change or cancel any reservation they do not need. All reservations details and
clients names are passed by us to the apartment at the time of making the reservation.
As your agent, we recommend that you inform us directly of any amendment or cancellation
to your reservation, as we cannot be held responsible for any changes, cancellations
or requests made directly with the apartment. Failure to do so will result in invalidation
of any responsibility on our behalf as your agent. We require clients to double
check all confirmations. It is the client's responsibility to ensure that all details
are correct and the confirmation is consistent with the client requirements.
CANCELLATION AND AMENDMENT POLICY
The cancellation and amendment deadline for many of the properties presented on
london-hotels-bookings.com is 3 working days (monday to friday) prior to the arrival date by
mid-day (12:00) London time, however some properties have longer cancellation deadlines.
Please check the cancellation policy of the property your wish to book before you
confirm your booking. The cancellation policy will also be stated on the confirmation
of the reservation purchased.
All cancellations and amendments/alterations should be made in writing by fax or
by e-mail. Enquiries about cancellations and amendments can be made on the phone
first but must be followed by a written confirmation by fax or by e-mail.
Any reservation cancelled prior to the stated deadline will incur only a 25 GBP
processing fee. This amount will be deducted from the refund issued the same day
of the cancellation and a confirmation of the cancellation will be forwarded to
the guests. Please note that all refunds will also incur a 5% (of the total amount
originally paid) credit card handling fee charge.
Any reservation amended (amendments include modifying the arrival date and adding
or reducing the number of apartments or nights) prior to the stated deadline will
incur only a 25 GBP processing fee. This amount will be deducted from any refund
issued or added to any extra charge made the same day of the amendment and a confirmation
of the amendment will be forwarded to the guests. Please note that all refunds will
also incur a 5% (of the total amount originally paid) credit card handling fee charge.
Please note that although the length of stay can be extended, there will be no obligation
from the property to allocate the same apartment or to apply the same rate. If the
duration of the reserved stay is to be shortened, then the applicable tariff for
that shorter duration will come into force.
Please note that a change of rate for a shortened or lengthened stay will be applied
retrospectively: the new rate will be effective from the original date of arrival.
Any reservation made or arriving within the stated deadline will be non-refundable
and non-exchangeable. All reservations made and not used (non-arrival / double bookings)
without the reservations being amended or cancelled prior to arrival will also incur
a full charge.
Clients are responsible for contacting london-hotels-bookings.com directly for any amendment
or cancellation and as advised above any change or cancellation will only be actioned
when a request in writing is received. Any amendment or cancellation made directly
with the hotel will not be considered valid. Any request to cancel or amend a reservation
cannot be considered complete until you receive our confirmation. Until you do your
booking will still be considered valid as originally made so please ensure you contact
us if you do not receive a confirmation of your cancellation/amendment within 1
hour of your initial written request if made during normal business working hours,
or within 1 hour of our opening times if your initial request is made overnight
or at weekend.
LATE CANCELLATION/NO SHOW POLICY
For a cancellation notified at any time within the stated deadline or for a -no
show-, london-hotels-bookings.com will retain up to the full amount again depending on the cancellation
policy for the property booked - please check carefully before booking.
Please note that any and all refunds will also incur a 5% (of the total amount originally
paid) credit card handling fee charge.
MODIFICATION TO A RESERVATION, OR TO THE DURATION OF STAY, AFTER ARRIVAL
After arrival any modification to the length of stay will be subject to to the advertised
cancellation policy if the ength of stay is being reduced.
If the duration of the reserved stay is to be shortened, the applicable tariff for
that shorter duration will come into force and both the new rate and processing
fee will be taken into account before any refund is made. Please note that all refunds
will also incur a 5% (of the total amount originally paid) credit card handling
fee charge.
If the duration of the reserved stay is to be extended(subject to availability of
course), there will be no obligation from the property to allocate the same apartment
or to apply the same rate.
Please note that a change of rate for a shortened or lengthened stay will be applied
retrospectively: the new rate will be effective from the original date of arrival.
- Cancellations (as well as late cancellations) and amendments can be requested via
fax, phone or email as follows:
Tel From UK: 0208 680 3001
Tel From Outside UK: +44 208 680 3001
Fax From UK: 0208 603 7321
Fax From Outside UK: +44 208 603 7321
Email:
- Any request to cancel/amend a reservation cannot be considered complete until you
receive our cancellation/amendment confirmation. Until you do your booking will
still be considered valid/unchanged so please ensure you contact us if you do not
receive a confirmation of your cancellation/amendment within 1 hour of your initial
request if made during normal business working hours, or within 1 hour of our opening
times if your initial request is made overnight or at weekends. Please note that
cancellation/amendment requests sent by fax and email outside our office working
hours will be considered as received on the next working day. When a reservation
is made after the cancellation deadline, then the reservation will be subject to
a late cancellation charge per room cancelled if cancelled at any time, from the
moment the booking is made.
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