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(Q) |
How do I make a reservation? |
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(A) |
Select your accommodation requirements in our search box and press "Search" button.
You will be taken to a Room Selection screen and then to our Secure Reservations
Form. On the form, just complete all the information required and confirm the reservation.
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(Q) |
How long does it take to make a reservation? |
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(A) |
About 3 minutes. |
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(Q) |
Can I make a reservation directly through the apartment? |
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(A) |
You can, but the prices displayed on our sites are available only through
our service. If you make a reservation with the apartment, you will be charged on
average 10% to 40% more. |
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(Q) |
When do you check availability? |
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(A) |
We check availability when you press the "Search" button: you will get a listing
of apartments that are available to book and comply with your search criteria: just
press "Book Now" next to your chosen apartment to make a reservation.
Should you wish to request any apartment that is not available you can do so by
pressing the "Request" button: you will be put on a waiting list and, should a room
become available, a reservation will be made for you and you will be notified via
e-mail.
We may also offer you alternative apartments with comparable rates and facilities:
you have the right to refuse our choice at no cost to you. Please remember that
by combining "Check Availability" and "reservation" into one step, we cut on our
cost of operations and thus we can offer you much cheaper prices and save you time. |
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(Q) |
Are taxes, services and breakfast included in your prices? |
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(A) |
All taxes and services are included. Breakfast is included in most 2/3 star apartments
(unless noted otherwise), but 4 star apartments usually do not include breakfast. |
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(Q) |
Are your prices by room or by person? |
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(A) |
All prices in our service are per room, not per person. For example, a price
for a single means a room with one person, for a double means a room with 2 persons,
etc. |
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(Q) |
How do I know my reservation is confirmed? |
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(A) |
You will get instant on-screen confirmation of your booking (which you can print
if you wish). We will also send you a confirmation e-mail, which will include the
dates of your reservation and the confirmed price. |
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(Q) |
How do I make a reservation for someone else? |
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(A) |
To complete a reservation for someone else, simply type in his or her name instead
of yours for the guest name. Use the company address or a billing address for the
credit card you are using as the address.
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(Q) |
Will the apartment receive my booking immediately? |
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(A) |
The apartment will receive confirmation by fax at the same time you receive your
confirmation. Please note that there may be a small delay before the apartment enters
the booking in their own front office system. |
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(Q) |
What is your cancellation policy? |
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(A) |
Each apartment has a different cancellation policy please check the apartments cancellation
policy carefully at the time of booking. Please note also that you must agree to
the cancellation policy when filling our booking form, when you submit your reservation. |
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(Q) |
Will you confirm my reservation by phone? |
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(A) |
No. We make confirmations only by e-mail so please make sure that you have provided
us with the correct e-mail address. |
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(Q) |
Do I need a credit card to make a reservation? |
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(A) |
Yes. We will make a reservation only when you provide valid credit card information.
Remember the credit card information is always treated as confidential and is used
for guarantee purposes only. |
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(Q) |
How can I be sure my credit card information is secure? |
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(A) |
We understand your concern and have the utmost respect for your privacy and security.
Once you enter the reservation system to book, you will be automatically taken into
a secure booking engine that guarantees as safe transaction. We are very confident
that the 256 bit SSL (Secure Socket Layer) encryption protocol
certified by godaddy.com. |
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(Q) |
Who debits my card? |
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(A) |
When you make a booking with our our sites we will request a credit card details
to secure your room reservation. Your credit card details will be passed onto the
apartment and held by the apartment as a guarantee only; the only time the credit
card will be charged is in case of non-arrival or cancellation. Your apartment bill
must be fully settled on your departure from the apartment directly. |
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(Q) |
Can I pay for the apartment accommodation by cash instead of credit card? |
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(A) |
Yes, you can. As full payment is made directly at the apartment you can change the
method of payment as you wish, however we will still require valid credit card details
to guarantee your reservation. |
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(Q) |
Can my Company be invoiced for my accommodation? |
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(A) |
As your booking agent we are unable to authorise any credit between you and the
apartment. However the apartment will accept company credit card payment with required
authorisations (photocopy of both sides of the card, as well as authorisation letter/fax
from the card holder). Full VAT invoice will be sent by the apartment upon check
out of the guest. |
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(Q) |
Can I book and pay for someone else? |
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(A) |
You can both make and pay for a reservation as a third party. If you are not present
at the time of transaction you will be required to supply the apartment with written
authorisation and photocopy of the back and front of your card. |
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(Q) |
Is my personal information kept private? |
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(A) |
Absolutely. We do not divulge your personal information to anyone except the minimum
necessary to process your booking. For more information, please see our Privacy Policy. |
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(Q) |
How do I cancel or change the reservation I have made? |
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(A) |
Cancellation penalties will depend on when we receive your cancellation, see each
apartment's cancellation policy for more details. For further details contact to
our help line numbers. |
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(Q) |
How do I change apartments? |
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(A) |
Cancel your original reservation and rebook at the desired apartment. |
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(Q) |
What ID do I need to check in? |
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(A) |
You will just need to give the name that you made the booking under and/or a copy
of your confirmation email. |
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(Q) |
Can I extend my stay once I am there? |
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(A) |
You may be able to extend your stay if you wish. However, this must be done in consultation
with both the apartment and london-hotels-bookings.com.com, as we have negotiated special rates
with each apartment. You may not receive the same room rates for an extended stay. |
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(Q) |
Where is my apartment situated? |
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(A) |
The full address and contact numbers of the apartment will be listed on the confirmation
page presented after you have completed your booking. This will also be contained
in a confirmation email, which will be sent simultaneously at the conclusion of
your booking. |
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(Q) |
How can you offer rooms at such discounted prices? |
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(A) |
Using our connections with hoteliers we know (as we were hoteliers ourselves) paired
with the volume of business we produce, we have negotiated these favourable rates. |
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(Q) |
Do you offer additional discounts for senior citizens, students, airline employees,
etc.? |
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(A) |
No. You will find that our prices are already heavily discounted; consequently,
we cannot offer any additional discounts, but for long stays we will be able to
get back to you with even better rates. |
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(Q) |
Can I check in earlier than the check in time? |
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(A) |
We provide you with the time of guaranteed check in on each apartment information
page. Early check in is subject to availability on the day of arrival and depends
on how many rooms were occupied on the previous night. |
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(Q) |
Can I check out later than check out time? |
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(A) |
Most of the apartments (subject to availability) will allow, usually without charge
extended check out until midday. However most of the apartments will charge for
any extended stay past midday, unless otherwise agreed with apartment reception/front
desk. |
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(Q) |
Can I leave my bags at the apartment? |
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(A) |
Yes, you can leave your luggage with the reception or in the luggage room until
your room is ready. Most of the apartments will extend the same facilities at the
check out, however some of the apartments may request a small charge. |
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(Q) |
Can I see pictures of the apartment and apartment rooms? |
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(A) |
Yes, we provide you with pictures for each apartment advertised on our site on the
apartment information page. Please be aware that the apartment room photos are only
a depiction of the type of rooms on offer and may not represent the actual room
described. |
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(Q) |
How can I inform the apartment of my special requests? |
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(A) |
We cannot guarantee any special requests, however each booking form will provide
you with a special field for any information you wish a apartment to be aware of.
All you special information will be forwarded to the apartment on request, not guarantee
basis and the apartment will do their up most to satisfy your needs. |
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(Q) |
How do I subscribe to our Hot Deals & Special Offers? |
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(A) |
Subscribing is easy. Just use our "Newsletter" link on the main page and we will
update you regularly on all the best offers. In accordance with our Privacy Policy we will not send you any
unsolicited e-mail or forward your e-mail address on to any third party. |
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(Q) |
More questions? |
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(A) |
Above are only some of our customer’s frequently asked questions and their answers,
however if you need more information please call us on: +44 (0) 0208 680 3001 or
email us and we will
answer promptly. |