Q#01. How do I make a reservation?
Q#02. How long does it take to make a reservation?
Q#03. Can I make a reservation directly through the hotel?
Q#04. When do you check availability?
Q#05. Are taxes, services and breakfast included in your prices?
Q#06. Do you offer additional discounts for senior citizens, students, airline employees, etc.?
Q#07. Are your prices by room or by person?
Q#08. How can you offer rooms at such discounted prices?
Q#09. Will you confirm that my reservation was made?
Q#10. What is your cancellation policy?
Q#11. Will you confirm my reservation by fax or phone?
Q#12. Do I need a credit card to make a reservation?
Q#13. When exactly is my credit card charged?
Q#14. What if I am afraid of sending you my credit card information?

How do I make a reservation?
From our results directory, choose the hotel you want to stay in and press "Book". You will be taken to a Secure Reservations Form. On the form, just complete all the information required.

Back to top

How long does it take to make a reservation?
About 3 minutes.

Back to top

Can I make a reservation directly through the hotel?
You can, but the prices displayed are available only through our service. If you make a reservation at the hotel, you will be charged on average 10% to 40% more.

Back to top

When do you check availability?
We instantly check availability online, at the beginning of making a reservation.

Back to top

Are taxes, services and breakfast included in your prices?
All taxes and services are included. Breakfast is included in most 2/3 star hotels (unless noted otherwise), but 4 star hotels usually do not include breakfast.

Back to top

Do you offer additional discounts for senior citizens, students, airline employees, etc.?
No. You will find that our prices are already heavily discounted; consequently, we can not offer any additional discounts.

Back to top

Are your prices by room or by person?
All prices in our service are per room, not per person. For example, a price for a single means a room with one person, for a double means a room with 2 persons, etc.

Back to top

How can you offer rooms at such discounted prices?
Using our connections with hoteliers we know (as we were hoteliers ourselves) paired with the volume of business we produce, we have negotiated these favourable rates.

Back to top

Will you confirm that my reservation was made?
Yes. You will get instant online booking confirmation, which you can print for your records. We can also confirm all reservations by e-mail or fax. Please remember, if your reservation is made on a holiday or a week-end, you will still get your instant confirmation unlike many other internet agents.

Back to top

What is your cancellation policy?
If you make your reservation and cancel 2 or more business days before your reservation is due, the hotels will not charge you any penalty, however, if you cancel your reservation less than 2 working days before your reservation, hotels may charge your credit card for the first unused hotel night.

Back to top

Will you confirm my reservation by phone?
No. Our confirmation are instant and online. We can also make confirmations by e-mail or fax: if so please make sure that you have provided us the correct e-mail address or fax number.

Back to top

Do I need a credit card to make a reservation?
Yes. You can make a reservation only when you provide valid credit card information. Remember the credit card information is always treated as confidential and is used for guarantee purposes only. Also please remember that all our internet transactions are encrypted on our secure server, guaranteeing you a safe and secure environment.

Back to top

When exactly is my credit card charged?
Upon arrival at your chosen hotel you may pay with your credit card or by any other means, the choice is yours (some hotels take payment upon departure). Your credit card details are held as a guarantee only; the only time the hotel may charge your credit card is in case of non-arrival or late cancellation.

Back to top

What if I am afraid of sending you my credit card information?
We understand your concern. Be reassured, our website is fully secure. therefore it is safe to send us your details online. However if you are still unsure we also give you the option of faxing us your reservation request. Please fill out the reservation form completely, print it out and fax it to us in the UK: (+44) 20 8404 7317.

 Remember, you cannot make your reservation without your credit card information.

Back to top

More questions?
Please email us and we will answer promptly.